Oral Communication Skills

All health professionals need efficient oral communication skills. As they tend to communicate with a lot of individuals from different social, cultural, and educational backgrounds in a single day and they must conduct this communication in a professional, caring, and efficient manner.

In such a situation, the health professional will first break the ice by discussing small related things. For some individuals, self-disclosure is unfamiliar territory, while getting the individual overwhelmed may be feared, or the relevance of defining it may not be considered by some people, while some may also not have the dictionary for defining how they feel.

As a pathway of opening the door to a more detailed and brief conversation, the health professional will first broach less emotional and small topics. Next, he/she will some ground between me and the person. In this case, the common ground is being with the patient. Further, he/she will consider the environment that is the place and time. As the communication which he/she may plan to conduct can get hindered if he/she approaches the person in a high-stimulus and busy area.

For example, he/she may require to increase the volume of my voice if he/she is communicating with a person in a chaotic and load emergency department. This can be quite problematic as around forty percent of face-to-face communication involves the tone of voice. There will be the chance of mishearing significant information from the person if the communication is taking place in loud chaotic environments.

Further, if he/she sees that the time may not be right for communication and he/she needs to communicate with the person, then he/she will give a warning shot by saying: “There is something important I want to talk to you about.”. Once communication has been initiated, he/she will also consider questions and apply proper listening skills. As some of the strongest communication are those that are listened to without any distractions. Moreover, he/she will also provide encouraging remarks, like, ‘He or she will heal soon’, and will maintain eye contact with the person. Next, he/she will welcome the person for open-ended questions, as the most potent method of understanding another individual will be provided by it. He/she will mostly make use of questions starting with ‘how’, ‘where’, ‘when’, ‘what’, and ‘why.

Related Pages

Tags: ,