ISO 9001:2000 is a single standard of quality which can be implemented in any type of organisation for all products and services. The quality management system of a company can only be certified by the ISO 9001:2000 standard. Companies are motivated by several reasons to obtain an ISO 9001:2000 certificate.
The motivational drive for obtaining an ISO 9001:2000 certificate comes from the benefits derived by the company after certification. A research study carried out to analyse the implementation of quality management systems in organisations found that there are several positive internal effects of certification on companies including increased internal motivation, trained and committed employees, efficient quality management, dedicated top management and efficient auditors. Apart from these internal benefits the companies also gained external benefits which included customer satisfaction, increased sales and overall image building of products and services (Poksinska, Eklund and Dahlgaard 2006).
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