There is a two week training program that all franchisees have to attend before opening the franchise (SUBWAY® Restaurant, 2008). In order to maintain the image of the company, the employees in a franchise also have to be trained in basic procedures and Customer Relations Management.
There are many advantages of Corporate Training. Firstly, the staff learns to follow company policies regarding such issues as cleanliness, quality, customer interaction, and dealing with fellow employees. Training increases the skills and productivity of the work force.
Disadvantages are the time and cost expended for the training. The job of the trainer is not as simple as it may seem to the casual observer. It requires skill and understanding the diverse nature of the trainees and how to relay the message in the most effective way.
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