Communication in the workplace scenario does not merely involve chatting with one’s peers and colleagues. It encompasses dialogues with supervisors, subordinates and inter-organizational conversations with suppliers and customers. Each of these forms requires a different style. For example, one can afford to be casual with colleagues, but with supervisors or external vendors, a touch of diplomacy and formality is needed.
Carrying on from the last point another important and related aspect that I realize is that one cannot afford to be himself or herself in an organizational setting or where there are more than two people. I always followed the motto, “just be yourself.” Now I understand that as the number of people increase, the tone and the nature of communication changes drastically. It’s something we have always known as it is ever present in our life but have never realized until it is presented in front of us.
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